Last Updated: January 2025
At RGB City, we want you to be completely satisfied with your RGB lighting purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds. We are committed to providing fair and transparent policies that protect your rights as a consumer while maintaining our business standards.
If you have any questions about our refund policy, please contact us at info@rgbcity.top or call +449524559715 before initiating a return.
You may return most products within 30 days of delivery for a full refund, provided that:
The following items cannot be returned unless defective:
To return a product, follow these steps:
Returns must be sent to the address provided in your return authorization. Do not send returns without prior authorization as they may not be accepted.
Returns Department
RGB City
5 Carlie Hills
Sofiabury B47 5EE
United Kingdom
Upon receiving your return, we will inspect the product within 3-5 business days. We will notify you by email once the inspection is complete and your refund has been approved or denied.
Approved refunds will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing time.
Partial refunds may be granted in the following situations:
If you need to exchange a product for a different model, color, or size:
For exchanges due to defects or our error, we cover both return and replacement shipping. For exchanges due to change of preference, customer is responsible for return shipping, and standard shipping charges apply to the replacement.
If you receive a defective or damaged product:
For defective or damaged products, we offer:
Products that fail within the 2-year warranty period due to manufacturing defects are covered under our warranty policy. Contact us with proof of purchase to initiate a warranty claim.
You may cancel your order before shipment by contacting us. If payment has been processed, we will issue a full refund within 5-7 business days.
Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return process. Return shipping costs will apply for refused deliveries.
We reserve the right to cancel orders in cases of:
Full refunds will be issued for orders cancelled by us.
If your shipment is marked as delivered but you did not receive it:
If items are missing from your order, contact us within 7 days of delivery with your order number. We will investigate and ship missing items or provide a partial refund.
If you receive incorrect products:
International customers must contact us before returning products. Additional procedures and customs requirements may apply.
Customers are responsible for any customs duties, taxes, or fees incurred on returned products. These charges are non-refundable.
International return shipping costs are the customer's responsibility unless the return is due to our error or defective product.
Refunds will be denied if:
If you initiated a payment dispute or chargeback with your bank or credit card company, please contact us first. We are committed to resolving issues fairly and promptly. Chargebacks may delay refund processing and may result in account suspension.
Products purchased as gifts can be returned following the same procedures. Refunds for gift returns will be issued as store credit or to the original purchaser upon request and verification.
In some cases, we may offer store credit as an alternative to refund. Store credit:
For discontinued products requiring warranty service or replacement, we will offer a comparable current model or full refund at your choice.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your purchase after changes are posted constitutes acceptance of the modified policy.
This Refund Policy does not affect your statutory rights as a consumer under UK consumer protection laws. You have the right to:
For more information about your consumer rights, visit www.gov.uk/consumer-protection-rights
For returns, refunds, or questions about this policy:
| Process | Time Frame |
|---|---|
| Return Authorization | 1-2 business days |
| Return Inspection | 3-5 business days |
| Refund Processing | 5-10 business days |
| Replacement Shipping | 1-3 business days |
Note: These time frames are estimates. Actual processing times may vary during peak periods or due to circumstances beyond our control.