Last Updated: January 2025
Welcome to RGB City. These Terms and Conditions ("Terms") govern your use of our website rgbcity.top and the purchase of RGB lighting products from us. By accessing our website or making a purchase, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our website or services. Please read these Terms carefully before proceeding.
RGB City is a registered business operating in the United Kingdom:
You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement and have the legal capacity to enter into binding contracts.
While browsing is available to all visitors, creating an account may be required for certain features. You are responsible for:
You agree not to:
We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, or error-free. We reserve the right to correct any errors or inaccuracies.
All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time of order placement.
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.
When you place an order, you make an offer to purchase products. We reserve the right to accept or reject your order for any reason. Order confirmation does not guarantee acceptance; acceptance occurs when we dispatch the products.
We accept various payment methods including credit cards, debit cards, and other electronic payment systems. All payments are processed securely through third-party payment processors.
We do not store your complete payment card details. All payment information is processed securely by our certified payment service providers in compliance with PCI DSS standards.
You may cancel your order before dispatch by contacting us. Once dispatched, our refund policy applies (see Section 8).
We primarily ship to addresses within the United Kingdom. International shipping may be available for selected products and destinations.
Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by courier services, customs, or circumstances beyond our control.
Shipping costs are calculated based on order value and destination:
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
Please refer to our separate Refund Policy for detailed information about returns, exchanges, and refunds. Our refund policy is incorporated into these Terms by reference.
All products come with a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use. The warranty does not cover:
To make a warranty claim, contact us with proof of purchase and description of the defect. We will assess the claim and provide repair, replacement, or refund at our discretion.
All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of RGB City or our licensors and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
Our website and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products, including but not limited to:
Our total liability for any claims related to our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
You agree to indemnify, defend, and hold harmless RGB City, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in the Privacy Policy.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal legal proceedings, we encourage you to contact us to resolve disputes informally. We are committed to working with customers to reach fair resolutions.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of RGB City.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RGB City regarding the use of our website and purchase of products, superseding any prior agreements.
For questions or concerns about these Terms, please contact us:
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.
By using our website, you consent to receive electronic communications from us. These communications may include notices about your account, order confirmations, and promotional messages. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.